"Outstanding" CQC report
Our maternity service attained the CQC top rating “outstanding” in June 2018 for features including:
- The right number of staff with the qualifications, training and experience to meet patients’ needs.
- Midwives co-ordinated care from a range of different staff, teams and services to meet individual needs including mental health and emotional well being.
- Staff responded compassionately when people needed help supporting them to make informed choices about the care they received.
- Women had access to a range of pain relief methods including birthing pools. Epidurals were available 24 hours a day, seven days a week.
- Maternity services are provided in a way that meet the needs of local people. Patients’ needs and preferences are central to the delivery of tailored service.
- The introduction of a 24/7 midwife led support line, Call a Midwife, to ensure women received the best care and direction.
The Care Quality Commission, CQC, is the independent regulator of health and social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
To get to the heart of patient’s experience of care and treatment, the CQC run comprehensive inspections of NHS Trusts and gather data from the hospital directly. The CQC rate the quality of services against five key measures as outstanding, good, requires improvement or inadequate.