Visiting someone

Visiting someone header

Visiting hours

Coronavirus visiting information 

New visiting rules

The Trust is slowly easing visiting restrictions from Monday 13 July. Visiting to some wards will be permitted by appointment only.

From Wednesday 8 July you will be able to book an appointment directly with the ward that the patient is staying on. The ward telephone numbers are available here.

Visitor bookings can be made for between 2pm and 8pm daily. All visitors will be taken through a Covid-19 risk assessment to ensure that it is safe for them to visit.

We have updated our visiting guidance as follows:

  • Patients admitted for five days or more can have one visitor per week for one hour. This must be pre-booked with the ward
  • Only visitors over the age of 16 may visit, unless there are exceptional circumstances
  • Only one visitor will be allowed in a bay at a time
  • For those patients who are under the care of our End of Life Team, daily visiting is permitted. Two people will be allowed at the bedside at a time. These bookings must also be made directly with the ward team
  • Some wards will still maintain a no-visiting policy based on infection control requirements. These are: Guildford Ward, Frensham Ward, Surgical Short Stay Unit and Day Surgery (excluding any end of life care)
  • All visitors will be required to wear a face mask for the duration of their visit
  • Visitors carrying out caring, faith and spiritual support for patients are welcome to visit, however you will need to complete a full risk assessment prior to coming to the hospital. You will also need to follow infection control guidance during your visit.

Your personal data when you visit

If you visit a patient, we will need to the following details in order to comply with test and trace regulations:

  • Your name
  • Your contact details
  • Your relationship to the patient

Your information will be stored on the file of the patient that you visited. If you do not wish to have your details stored in this way, then unfortunately you will not be able to visit.

Thank you for your understanding.

MYCO virtual visiting

  • Myco virtual visiting continues to be available. You can access more information about this, including how to book here.

Ward specific rules

Hascombe Ward

  • One parent can stay overnight and the other parent may visit between 8am-8pm daily.

Special Care Baby Unit

  • One parent can stay overnight and the other parent may visit between 8am-8pm daily, subject to the activity on the unit.


  • Antenatal, Labour and Postnatal Wards are allowing one birth partner to visit
  • Unfortunately, we are not allowing visitors to accompany patients to other types of maternity outpatient appointments at present.


Patients must attend their appointment alone where possible. Exceptions will be made for children and those patients who require a carer due to a physical or mental health need.

Haslemere Hospital

Haslemere is following the same rules as Royal Surrey County Hospital.

Milford Community Hospital

The current ‘window’ visiting process remains in place.

Guidance for coming into the hospital

At each entrance you will be provided with hand sanitiser and a face mask. You can choose to wear your own face covering if you prefer.

Upon arrival at the ward

  • Cleanse your hands again using the sanitiser provided outside each ward entrance
  • Before you see the patient, the ward staff will ask you to complete a Covid-19 risk assessment
  • If you visit more than once, you will need to complete a new risk assessment for each visit
  • You will be asked to wash/sanitise your hands on entry to the bay where the patient is being cared for
  • You must wear a mask/covering for the duration of your visit and social distancing guidelines must be observed at all times.

On leaving the ward and hospital

  • You must also wash/sanitise your hands before you exit the bay again at the end of your visit
  • On leaving the hospital, please remove any mask that we may have provided and dispose of this in the designated bin.

During your visit

  • We are continuing to maintain a two-metre social distance throughout the hospital, including within our retail and coffee outlets
  • The main hospital restaurant is currently closed to visitors.

These changes are subject to review, so please check this information regularly for updates.


Find out how you can stay in touch with your loved ones

We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.

You can find out how you can stay in touch with your loved ones, including a Virtual Visit, on our Message to a Loved One page.

Drop-off service

A drop off-service to facilitate family and friends to bring in essential items for relatives is in place at Royal Surrey County Hospital and is available from 10am to 12 midday Monday to Saturday. There is  a booking line for appointments for our main hospital, which is available 9am to 12 midday, with an answerphone for outside of these times.  Please DO NOT arrive at this service without a booked appointment to allow a safe service provision.  If you are visiting you will not require an appointment with this service, as you will be able to take property with you on your visit. 

Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979 540 102.

Please contact the ward to arrange to drop off property for patients staying in our community hospitals.

Public and bank holidays

Some services may not be available, and some departments may be closed, on public and bank holidays.

To find out which are open, please call the hospital’s main reception on 01483 571 122

Royal Surrey Charity