New visiting rules
The Trust is slowly easing visiting restrictions from Monday 13 July. Visiting to some wards will be permitted by appointment only.
From Wednesday 8 July you will be able to book an appointment directly with the ward that the patient is staying on. The ward telephone numbers are available here.
Visitor bookings can be made for between 2pm and 8pm daily. All visitors will be taken through a Covid-19 risk assessment to ensure that it is safe for them to visit.
We have updated our visiting guidance as follows:
Your personal data when you visit
If you visit a patient, we will need to the following details in order to comply with test and trace regulations:
Your information will be stored on the file of the patient that you visited. If you do not wish to have your details stored in this way, then unfortunately you will not be able to visit.
Thank you for your understanding.
MYCO virtual visiting
Ward specific rules
Special Care Baby Unit
Patients must attend their appointment alone where possible. Exceptions will be made for children and those patients who require a carer due to a physical or mental health need.
Haslemere is following the same rules as Royal Surrey County Hospital.
Milford Community Hospital
The current ‘window’ visiting process remains in place.
Guidance for coming into the hospital
At each entrance you will be provided with hand sanitiser and a face mask. You can choose to wear your own face covering if you prefer.
Upon arrival at the ward
On leaving the ward and hospital
During your visit
These changes are subject to review, so please check this information regularly for updates.
We know this is a difficult time for relatives who are unable to visit patients so we are doing everything we can to help you stay connected with your loved ones while they are in our care.
You can find out how you can stay in touch with your loved ones, including a Virtual Visit, on our Message to a Loved One page.
A drop off-service to facilitate family and friends to bring in essential items for relatives is in place at Royal Surrey County Hospital and is available from 10am to 12 midday Monday to Saturday. There is a booking line for appointments for our main hospital, which is available 9am to 12 midday, with an answerphone for outside of these times. Please DO NOT arrive at this service without a booked appointment to allow a safe service provision. If you are visiting you will not require an appointment with this service, as you will be able to take property with you on your visit.
Further guidance on items permitted and the process for dropping off property will be provided when you speak to the call operator. To call the line, the number is 07979 540 102.
Please contact the ward to arrange to drop off property for patients staying in our community hospitals.
Some services may not be available, and some departments may be closed, on public and bank holidays.
To find out which are open, please call the hospital’s main reception on 01483 571 122